Disclosure – Allsure Financial Solutions Limited

Licensing Information

Allsure Financial Solutions Limited (FSP683071) holds a license issued by the Financial Markets Authority to provide financial advice.

Sean Joseph (FSP286545) & Elaine Joseph (FSP443986) are authorised by that license to provide financial advice.

Nature & Scope of Advice

Our financial advisers provide advice in relation to these financial advice products, life insurance, health insurance, KiwiSaver, and mortgage products.

We only provide financial advice about products from certain providers:

For life insurance we work with:

  • AIA
  • Asteron
  • Cigna
  • Fidelity Life
  • Partners Life

For health insurance we work with:

  • AIA
  • Accuro
  • NIB
  • Partners Life
  • Southern Cross

For KiwiSaver we work with:

  • Generate
  • Booster
  • Koura

For mortgages we provide advise on a wide range of bank and non- bank lenders.

In providing you with financial insurance advice we consider existing life, trauma, income protection, mortgage protection, household expenses cover and health insurance policies.

We will not provide advice on existing whole of life or endowment products; you will need to consult a specialist if you would like advice on those products.


The insurer/lender will pay us a commission if you decide to take up our advice and your policy is accepted or your mortgage is settled.

Allsure Financial Solutions Limited may charge a cancellation fee for the financial advice provided to a client when the client cancels a life or health insurance policy within two years (2) of inception. This fee could be up to $500.00 incl. GST and is based on hours worked on the policy. An average policy takes approximately 5 hours of work to complete. Payable by invoice within 7 days.

We offer a free service to self-employed clients wanting to reduce their ACC annual fees by supplementing their cover with personal income protection. Should the ACC Cover Plus Extra application require reapplication due to late or non-payment, a service fee of $250.00 incl. GST will be incurred. Payable by invoice within 7 days. Should the policy & ACC Cover Plus Extra be cancelled within two years a fee of $500.00 incl. GST based on the hours worked may be incurred. Payable by invoice within 7 days.

Should you accept our free Will offer and cancel your policy within two years of inception, the cost of $100.00 will be incurred by you (payable by invoice within 7 days) to reimburse the cost of the Will that was incurred by Allsure Financial Solutions Limited.

Allsure Financial Solutions Limited,  charges a fee of $500,00 for financial advice offered that is refundable on drawdown of your mortgage. If you decide not to proceed once a pre-approved loan has been offered the fee is not refundable.  A cancellation fee of up to $500.00 may be charged for financial advice provided to a client if their loan is repaid in full or part or refinanced within two (2) years of the loan drawdown.

Conflicts of interest & Incentives

Allsure Financial Solutions Limited receives commissions from the providers on whose products we give financial advice (the insurers, banks and KiwiSaver providers). If you decide to take out insurance or a mortgage, or to take our KiwiSaver advice, the provider will pay a commission to Allsure Financial Solutions Limited.

The amount of commission is based on the amount of the premium for insurance products,  or mortgage loan amount, or the KiwiSaver balance. From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives. To ensure as financial advisers we prioritise our client’s interests, we follow an advice process that ensures our recommendations are made based on your goals and circumstances.

We all undergo training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives we receive. Allsure Financial Solutions Limited monitors these registers and provides additional training where necessary. Allsure Financial Solutions undertakes an annual compliance audit by a reputable compliance adviser.

Complaints Handling & Dispute Resolution

If you are not satisfied with our financial advice service, you can make a complaint by emailing

sean@allsure.co.nz  or by calling: 022 108 7981. You can also write to us at: 70 Danbury Drive, Torbay, Auckland, 0632.

When we receive a complaint, we will follow our internal complaints process:

  • We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
  • We aim to resolve complaints within 10 working days of receiving them. If we cannot, we will contact you within that time to let you know we need more time to consider your complaint.
  • We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

If we cannot resolve your complaint, or you are not satisfied with the way we propose to do so, you can contact Financial Dispute Resolution Service (FDRS). Financial Dispute Resolution Service provides a free, independent dispute resolution service that may help investigate or resolve your complaint if we have not been able to resolve your complaint to your satisfaction.

You can contact Financial Dispute Resolution Service on 0508 337 337. You can also write to them at: PO Box 2272, Wellington 6011 or visit www.fdrs.org.nz  for more information.

Duties Information

Allsure Financial Solutions Limited and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

  • give priority to your interests by taking all reasonable steps to make sure our advice is not materially influenced by our own interests
  • exercise care, diligence, and skill in providing you with advice
  • meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
  • meet standards of ethical behavior, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz

Contact Details

Allsure Financial Solutions Limited (FSP683071) is the financial Advice Provider.

You can contact:

Sean Joseph

Financial Adviser – Insurance – FSP286545 at:

Elaine Joseph

Financial Adviser – Mortgages – FSP443986 at: